Go to rücksendungen.de/joolz and fill in your order number and email address. Select the products you want to return, indicate the reason of return, add optional pictures and send your return request.

You will receive a reply on your return request within 2 working days. You will receive a link to download and print your free* return label with which you can send your return back to our warehouse.

Once we have received your product, the refund depends on your selected payment method. Through IDEAL or Bank transfer, the refund will be transferred within 14 days after returning your Joolz product.